Nuzzl Privacy Policy

Effective Date: December 1, 2025

  1. About Us

Nuzzl

420 E Waterside Drive

Chicago, IL 60601

support@nuzzl.com

  1. Scope of This Policy

This Privacy Policy governs your use of all websites, mobile applications, events, and services operated under the Nuzzl brand (collectively, the “Services”). Whether you’re browsing profiles, attending a Nuzzl event, or engaging with our app, this policy outlines how we collect, use, and protect your personal data.

If a specific service has its own privacy policy, that separate policy will apply instead of this one.

  1. Information We Collect

To help you build meaningful connections, we collect various types of personal data. This includes information you provide directly, data generated through your use of the Services, and data obtained from third parties.

  1. Information You Provide
Category Description
Account Information Name, phone number, date of birth, and other details needed to create your account.
Profile Information Gender, interests, preferences, location, and other profile details. This may include sensitive data (e.g., sexual orientation, health, ethnicity, religion, political views) which you consent to share.
User Content Photos, videos, audio, messages, and other content you upload or share.
Transaction Data Purchase history, payment details (via Stripe), and billing information.
Marketing & Research Data Responses to surveys, contests, promotions, and feedback.
Third-Party Data Information about others you share with us (e.g., referrals, reports).
Customer Support Data Communications with our support team, reports submitted by or about you, and moderation records.
  1. Automatically Collected Data
Category Description
Usage Data Activity logs, feature usage, interactions with other users, and engagement metrics.
Technical Data Device type, IP address, app settings, crash logs, advertising identifiers, and cookie-based identifiers.
  1. Data Collected with Consent
Category Description
Biometric Data Facial geometry data collected during optional Selfie Video Verification.
  1. How We Use Your Data

We process your data to deliver and improve our Services, personalize your experience, ensure safety, and comply with legal obligations.

Purpose Legal Basis Data Categories
Service delivery and account management Contract performance; Consent (for sensitive data) All categories listed in Section 3
Payment processing Contract performance Account, Profile, Technical, Purchase, Usage
Marketing and advertising Consent; Legitimate interest Account, Profile, Usage, Marketing, Technical
Service improvement and research Legitimate interest; Consent (where required) All categories
Safety and security Contract performance; Legitimate interest; Legal compliance; Vital interests All categories including Biometric and ID
Legal compliance and dispute resolution Legal obligation; Legitimate interest As required by law
  1. Sharing Your Data

We share your data with trusted parties to operate and improve our Services, fulfill legal obligations, and protect our community.

Recipient Purpose Data Shared
Other Users Profile visibility, reporting outcomes Profile, Content, Support
Service Providers Hosting, analytics, verification, payments, marketing, security All categories as needed
Affiliates Operational and safety purposes All categories as needed
Law Enforcement Legal compliance, safety As required by law
Corporate Transactions Mergers, acquisitions, restructuring As required by transaction scope
  1. International Data Transfers

Your data may be transferred to and processed in countries outside your jurisdiction, including the United States. Where required, we use Standard Contractual Clauses or other lawful mechanisms to ensure adequate protection.

  1. Your Rights

Depending on your location, you may have rights to:

  • Access your personal data
  • Correct inaccurate data
  • Delete your data
  • Withdraw consent for specific processing
  • Port your data to another service
  • Appeal denied requests (in certain U.S. states)

You can exercise these rights via your account settings or by contacting support@nuzzl.com. We may request verification before fulfilling your request.

  1. Data Retention

We retain your data only as long as necessary for legitimate business purposes and legal compliance.

  • Account Closure: Profile hidden immediately; account deleted immediately.
  • Safety Retention: Up to 3 months post-closure or 2 years post-ban.
  • Legal Retention: Transaction data (10 years), traffic logs (1 year), consent records (5 years).
  • Support & Litigation: Support records (5 years), profile data (1 year), banned user data (as needed).

Anonymized or aggregated data may be retained indefinitely for research and service improvement.

  1. Children’s Privacy

Nuzzl is intended for users aged 18 and older. We do not knowingly collect data from minors. If you suspect underage use, please report it via the app.

  1. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated in advance. Continued use of the Services after changes indicates acceptance.

  1. Contact Us

Questions? Reach out to:

Email: support@nuzzl.com Mail: Nuzzl, 420 E. Waterside Drive , Chicago, IL 60601

  1. Live Video Verification

To enhance trust and safety, Nuzzl uses a Live Video Verification feature for all users attempting to create a profile and use the app.

What It Is

A quick video selfie confirms your identity using facial recognition. Verified users receive a badge on their profile, helping others feel confident in connecting.

How It Works

  • Liveness Check: Ensures the video is live and not pre-recorded.
  • 3D Face Authentication: Compares your video selfie to your profile photo using facial geometry.

Facial geometry data is processed by Amazon Rekognition and deleted after usage and not stored.

Requirements for Verification

  • Solo photo (no other people)
  • Plain background
  • Clear, unfiltered image
  • Face fully visible and facing camera
  • No sunglasses or cropped features

If your verification fails, adjust your photo, lighting, or environment and retry. Support cannot manually verify images.

Legal Basis

We process biometric data only with your explicit consent and retain it solely for the duration of the verification process.

Retention & Destruction

  • Retention: Biometric data is not stored.
  • Destruction: Data is permanently deleted after verification.

We do not retain your video selfie or share biometric data with third parties beyond Amazon Rekognition.

Mobile Phone Numbers collected through our Waitlist

If you provide your phone number when signing up for our waitlist and you choose to opt -in for SMS text messages, you are agreeing to get a single SMS text notification when the app is available for download in your city. We will not send ongoing SMS/text messages. Your number is only used for one-time app availability notification for your city.

We will not share or sell your mobile information with third parties for promotional or marketing purposes.

Nuzzl Biometric Information Privacy Policy

Effective Date: October 1, 2025

  1. Purpose

This Biometric Information Privacy Policy (“Policy”) outlines how Nuzzl (“we,” “us,” or “our”) collects, uses, stores, and protects biometric data in accordance with the Illinois Biometric Information Privacy Act (740 ILCS 14/1 et seq.) (“BIPA”).

  1. Scope

This Policy applies to all users of the Nuzzl mobile application and related services who voluntarily participate in our Live Video Verification feature, which uses facial recognition technology to verify identity.

  1. Definition of Biometric Data

Under BIPA, “biometric identifiers” include retina or iris scans, fingerprints, voiceprints, and scans of hand or face geometry. “Biometric information” refers to any data derived from biometric identifiers.

For purposes of this Policy, Nuzzl may collect facial geometry data through video selfies submitted during the verification process.

  1. Collection of Biometric Data

Nuzzl collects biometric data only when:

  • A user opts into the Live Video Verification feature.
  • The user provides informed written consent prior to data collection.
  • The data is used solely for identity verification and safety purposes.

We do not collect biometric data without explicit consent.

  1. Use of Biometric Data

Biometric data is used exclusively to:

  • Authenticate the user’s identity.
  • Confirm that the user’s profile photo matches their live appearance.
  • Enhance trust and safety within the Nuzzl community.

We do not use biometric data for marketing, profiling, or any unrelated purpose.

  1. Disclosure and Sharing

Nuzzl does not sell, lease, trade, or profit from biometric data.

Biometric data is shared only with:

  • Amazon Rekognition, our third-party facial recognition provider, for processing and verification.
  • Law enforcement or regulatory authorities, if required by law or valid legal process.

No other third parties receive biometric data.

  1. Retention Schedule

Biometric data is retained only as long as necessary to fulfill its purpose:

  • Facial geometry data is deleted immediately after verification..
  • If verification fails, biometric data is deleted immediately.
  1. Data Destruction

Biometric data is permanently destroyed:

  • Immediately after successful verification and not stored
  1. Security Measures

We implement robust safeguards to protect biometric data, including:

  • Encryption during transmission and storage.
  • Access controls and authentication protocols.
  • Secure servers hosted by Amazon Web Services (AWS).
  1. User Rights

You have the right to:

  • Decline participation in video verification and not use the Nuzzl app
  • Access this Policy and understand how your data is handled.

To exercise these rights, contact us at support@nuzzl.com.

  1. Policy Updates

We may update this Policy to reflect changes in law or technology. Material changes will be communicated via the app or email. Continued use of the verification feature after updates constitutes acceptance.

  1. Contact Information

For questions or concerns about this Policy or your biometric data:

Email: support@nuzzl.com Mail: Nuzzl, 540 N Dearborn St #101059, Chicago IL 60610